- High Levels of Service and Maintenance
- Ensure Your Network Runs Smoothly
- Keep Data Transfer Rapid
- We Can Inspect Hardware and Software
- Increase System Reliability and Product Life
- Improve Network Connectivity and Security
High-Quality Maintenance for Your WiFi Network
Your wireless network is to your home or workplace what your central nervous system is to your body – without it, you aren’t going anywhere. Therefore, it naturally stands to reason that you need to keep that wireless network in tip-top condition.
If any part of the network – from its hardware to its cables – becomes faulty, the entire network could come tumbling down like a house of cards. However, our technicians can act proactively to make sure any gremlins in the system are weeded out as soon as possible.
With our comprehensive support service, you can ensure that, if your Wi-Fi network does go down, the incident can be a mere bump in the road rather than a car crash. That applies whether you are streaming, working or, indeed, doing anything else online-dependent.
I've used the team at WiFi Heros several times now and each time they have delivered an excellent service. I initially required wifi to extend to a
Wifiheros were very responsive, efficiently reviewed the property and suggested an installation plan to significantly improve coverage throughout the house. The work was scheduled quickly and
We had several rooms where are broadband signal disappeared. I found WiFi Heros and they were like magic. Firstly they explained the problem, then gave me
Amazing Company who came out and after the network report they proposed and implemented their solutions which we as a family should have done years ago.
How Our WiFi Service Works
Specify Your Wi-Fi Needs
There’s no one-size-fits-all Wi-Fi solution, but we can closely heed your needs to make sure we provide a wireless solution that meets them.
Book Your Network Report
We will provide you with a written report detailing any problems we have found when inspecting your Wi-Fi system – and what we can do about those issues.
We Will Fix Your Wi-Fi
The most suitable remedy could be anything from a simple repair or upgrade to a complete installation – but, whatever it is, we will undertake it on your approval.
What Our Customers Say About Us
Wifi Heros Is Rated
5/5 on Trustpilot
Just had Steven come to an install in E10. Friendly, informative, adaptive to any issues that came up. All this plus obvious expertise. Would book again
Awesome service to fix an existing network problem. Ash was punctual, courteous and did a great job.
Trust Pilot need to make a sixth star… the whole team were great. Samuel prompt on the communications as was Lorelie who was very friendly even
Amazing service. Very speedy to book the service in. I had WiFi cabling installed from my house to my garden office. It was a great price,
We had lived with Wi-Fi issues for many years, and I guess had become accustomed to the frustration. However, the kids were continually moaning and this
Ash was fabulous and service has been spot on! Highly recommend
Reliable, honest, knowledgeable.
I recommend without any hesitation.
Amazing service they are our heroes
Steven from WiFiHeros was absolutely brilliant. Excellent customer service and professionalism. He not only installed WiFi in the garden office, but he took the time to
This company does what it says on the tin! Service is fast, efficient and courteous. Barry did the initial call-out and quickly identified what I needed.
Oneil is extremely thorough, experienced and efficient, and went the extra mile to produce an excellent result. Many thanks.
The Wifi Heros team were in excellent communication, demonstrated flexibility and installed a high quality product with minimum fuss or disruption. Very pleased with the result.
Matt from WiFi Heros (supported by Kevin) did a fantastic job making sure that we now have superb Wi-Fi across the whole house. His work was
Matt communicated well before arrival and understood what we required straight away. He matched wiring to decor colours and I had no Wifi drop during the
Superb installation by Matt! Swift and a great result connecting the fourth floor with my garage on the Ground Floor! Many thanks- I will certainly recommend
Wifi heros is a one stop solution to all your internet needs. I had serious problems with internet coverage around my home. I tried so many
Seriously amazing company and end finish was super tidy. Took 18months to solve this problem and Wifiheros nailed it within 14days. £2400 well spent and team
The outcome expected is not documented, rather a quote for parts and labour which leaves room for confusion. I have 2 access points and a
Great Service. Suggestions to stabilise Wi-Fi worked very well and installation team did a thorough job. Clever solutions and toddy cables- good job by Oneil and
A Variety of Wi-Fi Network Support Services
Whatever help you need with preserving your Wi-Fi network’s reliability and functionality, we can provide that help. We can solve technical issues, replace defective or outdated hardware, undertake site visits and provide help desk support – all of which can help extend your network’s product life.
We will assign you a dedicated account manager, a single point of contact who can make sure any issues that arise with your wireless network are swiftly resolved. We will also keep a back-end system log of any problematic incidents for which you have requested assistance.
We offer a range of flexible support packages from which you can choose, allowing you to account for your current needs but also those that could lie ahead. This can be particularly useful for businesses seeking to leave room free for potential demand increases and planned expansion.
Our WiFi Partners
Our partnerships with these big-name companies in the WiFi space help to ensure our installers, repairers and engineers can source what your WiFi network needs as and when it needs it.
WiFi Network Maintenance FAQ's
What do you want to know? What you seek might already appear in this list of frequently asked questions and our replies to them.
In what parts of the UK can you maintain Wi-Fi networks?
Essentially, all parts of the South East Of England! Our website’s About page states this unequivocally – but, just to state it again in a clear-cut way, yes, we can look after Wi-Fi networks anywhere nationwide.
Do you just serve businesses, or do you cater for households as well?
We serve both the commercial and domestic markets – meaning that it doesn’t matter whether you use your wireless network for work or play, we still have you covered.
Is network maintenance the same as network management?
Not quite, though we can provide maintenance as just one aspect of our network management services, which also include designing, planning and installing wireless networks.
How does your dedicated service desk record requests for support?
It does this using a multi-tiered ticketing system where each support request is allocated to the most relevant in-house resources, allowing the query to be solved as soon as possible.
How can I tell when a Wi-Fi network is beyond repair?
Simple – we will tell you. That’s when you could task one of our Wi-Fi consultants with determining exactly what Wi-Fi solution you should choose as a replacement for your existing one.
What if you tell me the network is working but I’m still not getting connectivity?
In that case, the problem could be with the device you are using to connect online, not the network – especially if you find that other devices can use this network.
What should I do if my device connects to the network but I still have no internet?
This would be a sign that your internet connection – rather than the network that uses it – is most likely the culprit, so you should contact your ISP (Internet Service Provider).
Can I use Direct Debit to pay for your network maintenance services?
Yes, as we know that this option affords our customers easier payment terms. Just contact us to learn how you can set up Direct Debit payments with us.