- Help for Your Wi-Fi Problems
- We Can Assess and Diagnose
- Various Checks are Available
- We Can Check Hardware and Software
- Solutions Will Be Suggested
- Leave Us to Repair or Replace Your Wi-Fi
Is There a Problem with Your Wi-Fi?
Wi-Fi usually runs so smoothly that it’s easy to notice when it doesn’t – such as when your streaming music keeps pausing or your streaming TV shows and films repeatedly buffer. Worse, when a problem does arise, you could struggle to figure out what caused it.
Perhaps your internet is slow or faulty only in certain rooms, or there’s just that one device – the one you most want to use – that won’t connect to the Wi-Fi. Attempting to solve problems like this by yourself can feel like trying to solve a Rubik’s Cube.
However, the good news is that, when a Wi-Fi issue in your home or workplace has you totally flummoxed, our Wi-Fi gurus can, on your request, be quickly on the case. We can scrutinise every part of your Wi-Fi setup and suggest solutions for issues we uncover.
I've used the team at WiFi Heros several times now and each time they have delivered an excellent service. I initially required wifi to extend to a
Wifiheros were very responsive, efficiently reviewed the property and suggested an installation plan to significantly improve coverage throughout the house. The work was scheduled quickly and
We had several rooms where are broadband signal disappeared. I found WiFi Heros and they were like magic. Firstly they explained the problem, then gave me
Amazing Company who came out and after the network report they proposed and implemented their solutions which we as a family should have done years ago.
How Our WiFi Service Works
Specify Your Wi-Fi Needs
There’s no one-size-fits-all Wi-Fi solution, but we can closely heed your needs to make sure we provide a wireless solution that meets them.
Book Your Network Report
We will provide you with a written report detailing any problems we have found when inspecting your Wi-Fi system – and what we can do about those issues.
We Will Fix Your Wi-Fi
The most suitable remedy could be anything from a simple repair or upgrade to a complete installation – but, whatever it is, we will undertake it on your approval.
What Our Customers Say About Us
Wifi Heros Is Rated
5/5 on Trustpilot
Just had Steven come to an install in E10. Friendly, informative, adaptive to any issues that came up. All this plus obvious expertise. Would book again
Awesome service to fix an existing network problem. Ash was punctual, courteous and did a great job.
Trust Pilot need to make a sixth star… the whole team were great. Samuel prompt on the communications as was Lorelie who was very friendly even
Amazing service. Very speedy to book the service in. I had WiFi cabling installed from my house to my garden office. It was a great price,
We had lived with Wi-Fi issues for many years, and I guess had become accustomed to the frustration. However, the kids were continually moaning and this
Ash was fabulous and service has been spot on! Highly recommend
Reliable, honest, knowledgeable.
I recommend without any hesitation.
Amazing service they are our heroes
Steven from WiFiHeros was absolutely brilliant. Excellent customer service and professionalism. He not only installed WiFi in the garden office, but he took the time to
This company does what it says on the tin! Service is fast, efficient and courteous. Barry did the initial call-out and quickly identified what I needed.
Oneil is extremely thorough, experienced and efficient, and went the extra mile to produce an excellent result. Many thanks.
The Wifi Heros team were in excellent communication, demonstrated flexibility and installed a high quality product with minimum fuss or disruption. Very pleased with the result.
Matt from WiFi Heros (supported by Kevin) did a fantastic job making sure that we now have superb Wi-Fi across the whole house. His work was
Matt communicated well before arrival and understood what we required straight away. He matched wiring to decor colours and I had no Wifi drop during the
Superb installation by Matt! Swift and a great result connecting the fourth floor with my garage on the Ground Floor! Many thanks- I will certainly recommend
Wifi heros is a one stop solution to all your internet needs. I had serious problems with internet coverage around my home. I tried so many
Seriously amazing company and end finish was super tidy. Took 18months to solve this problem and Wifiheros nailed it within 14days. £2400 well spent and team
The outcome expected is not documented, rather a quote for parts and labour which leaves room for confusion. I have 2 access points and a
Great Service. Suggestions to stabilise Wi-Fi worked very well and installation team did a thorough job. Clever solutions and toddy cables- good job by Oneil and
Trust Us to Find a Wi-Fi Solution
What’s the problem? Perhaps your Wi-Fi connection keeps randomly dropping for no obvious reason, or your internet just seems tortoise-slow right throughout the building. Sometimes, a Wi-Fi network can even mistake itself for Wally of Where’s Wally? fame, and disappear completely.
Here’s how it works when you contact us for help. We will visit your property give your Wi-Fi a good once-over. In doing so, we could identify various issues – like Wi-Fi coverage black spots, Wi-Fi interference or bad throughput – with your network.
Our engineers can carry out a range of checks, including a speed test, a cold spot test and device MAC allocation, on your wireless network. We don’t necessarily expect you to know what any of this jargon means; we will just get on with solving the problems.
Our WiFi Partners
Our partnerships with these big-name companies in the WiFi space help to ensure our installers, repairers and engineers can source what your WiFi network needs as and when it needs it.
WiFi Troubleshooting FAQ's
Certain questions about our Wi-Fi troubleshooting work tend to pop up particularly often – but we are always happy to put customers at ease.
Are certain Wi-Fi issues a lot more common than others?
Often, when someone runs into a Wi-Fi problem, it’s just the Wi-Fi connectivity not working or being sluggish – or devices failing to connect to Wi-Fi.
Can many Wi-Fi issues be solved by unplugging the router and then plugging it back in?
Yes, as doing this resets the router and, often, improves its speed. However, you should wait five seconds before plugging the router back in, and this remedy isn’t a guaranteed success.
What do my router’s icons mean?
These icons likely indicate your internet’s state and include separate icons for your modem, Wi-Fi and Ethernet. Your router’s user manual will explain exactly what each icon is trying to tell you.
I’ve lost my router’s manual – can I find one online?
Usually, yes – by typing your router’s device model number followed by the term “user manual”, including the speech marks, into Google. Otherwise, you could contact the manufacturer for help.
What if my network is “connected”, but my internet still isn’t working?
Try resetting your modem – and, if that fails, your router, if it’s a separate device. If following these instructions doesn’t bear fruit, the problem could lie with your Internet Service Provider (ISP).
What if you study my Wi-Fi network but can’t find a way to fix it?
In this case, we can replace that network – and even design you a new Wi-Fi system from scratch, in the process tailoring the design to meet the intended users’ specific requirements.
Is it okay to use residential Wi-Fi equipment for business purposes?
Though Wi-Fi gear aimed at home users would be cheaper, it wouldn’t necessarily provide optimal performance in the workplace – a strong incentive for you to upgrade that Wi-Fi to business class.
What is your Network Report service?
This is where we will thoroughly assess your current Wi-Fi network to look for problems. We will then suggest remedies for those in a Network Report you can book online