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Wi-Fi Troubleshooting

  • Help for Your Wi-Fi Problems
  • We Can Assess and Diagnose
  • Various Checks are Available
  • We Can Check Hardware and Software
  • Solutions Will Be Suggested
  • Leave Us to Repair or Replace Your Wi-Fi

    Wifi Enquiry Form

    Is There a Problem with Your Wi-Fi?

    Wi-Fi usually runs so smoothly that it’s easy to notice when it doesn’t – such as when your streaming music keeps pausing or your streaming TV shows and films repeatedly buffer. Worse, when a problem does arise, you could struggle to figure out what caused it.

    Perhaps your internet is slow or faulty only in certain rooms, or there’s just that one device – the one you most want to use – that won’t connect to the Wi-Fi. Attempting to solve problems like this by yourself can feel like trying to solve a Rubik’s Cube.

    However, the good news is that, when a Wi-Fi issue in your home or workplace has you totally flummoxed, our Wi-Fi gurus can, on your request, be quickly on the case. We can scrutinise every part of your Wi-Fi setup and suggest solutions for issues we uncover.

    Book A Network Report Request A Call Back

    Are We Liked?

    5 out of 5
    5 Out Of 5 Stars

    Alistair Thorne

    Used Wifi Hero’s for a few bits of work now. They sorted out my home broadband and delivered me an enterprise level solution. Eliminating any previous black

    5 Out Of 5 Stars

    Justin Rhoden

    I called Wi-Fi Heros to help solve issues I have in my home office. They are a great company to communicate with and identified my issues

    5 Out Of 5 Stars

    Alistair McIntosh

    Very impressive. Responded instantly to my late night query, engineer reviewed within a day and new super fast wifi system installed a few days later. Incredibly

    5 Out Of 5 Stars

    Ekele Owoghiri

    I had little or no WiFi available in my home upstairs. I had tried countless boosters to no avail. Then I got the internet booster from

    How Our WiFi Service Works

    Specify Your Wi-Fi Needs

    There’s no one-size-fits-all Wi-Fi solution, but we can closely heed your needs to make sure we provide a wireless solution that meets them.

    Book Your Network Report

    We will provide you with a written report detailing any problems we have found when inspecting your Wi-Fi system – and what we can do about those issues.

    We Will Fix Your Wi-Fi

    The most suitable remedy could be anything from a simple repair or upgrade to a complete installation – but, whatever it is, we will undertake it on your approval.

    Book Your Free Consultation

    What Our Customers Say About Us

    Wifi Heros Is Rated
    5/5 on Trustpilot

    Wifi Heros and Matt in particular were excellent yesterday. I have had issues getting Wi-Fi in my garden room - with a succession of people trying

    Mr Simon Holley

    Would happily recommend WiFi heroes - they diagnoss the issue quickly and Ash came out to install my new disk. He was super friendly, took time

    carla heath

    Matt came to install an internet access point in our garden room. He was polite, quick and tidy. Very helpful. Would recommend

    Chloe

    Great service, and very fast - wifi is now running well throughout my home. Matt was excellent.

    F Rodrigez

    Steven did a great job installing my WiFi to my garden room. He was super friendly and kindly tidied up too. Thanks

    Marianne Rowley

    I read the good reviews about WiFi Heroes so contacted them to connect our external garage to the internet. Matt came over and within 3 hours

    Charles C

    Matt was terrific - couldn’t have been more helpful

    customer

    Fantastic service, would highly recommend. Matt came to fit the very small node in the gym which is in a building 30m from the main house.

    Paula

    Called up wifiheros to get some professional help with my awful wifi! I had been liasing with gentleman named samuel and pointed me in the right

    Danyelle Davis

    Very kind, polite operative. Very efficient and knowledgeable. Got everything sorted quickly and without fuss

    Jake O

    Exceptional service from start to finish. Everyone I spoke to was extremely polite and knowledgeable. Everything happened on time and efficiently. Barry provided a clear proposal

    Tom Brand

    Great experience using wifi heros! I have a smart charger for my car which was getting poor wifi signal due to it being far away, wifi

    John Smith

    Steve visited today to install my internet, wifi connection/disks, Steve made sure that the wifi connection was working on all cylinders off my property. Steve went

    Tiffany Lorraine

    Matt was so helpful, friendly and did a brilliant job! Many thanks.

    James Fletcher

    Matt visited today to upgrade an ailing system specified by Barry in a previous visit - very quick and efficient and explained everything he had done

    EB

    Reliable company, Samuel is always quick to respond if I need any help!

    roland csombor

    Amazing service. Stephen is outstanding. Wonderful. Thank you so much

    Viv Slattery

    Matt had a high level of knowledge and professionalism. He not only fixed my issues, but went the extra mile, testing thoroughly and helping test other

    Fitting out a new home

    O'Neil and his team were absolutely brilliant. Courteous, tidy, efficient and did a wonderful job leaving no mess and excellent wi-fi. Totally recommend WiFi Heroes and

    Graham Ward

    Have had wifi heroes now for almost a year, just had a power outage and it had a knock on effect to the network. The WiFi

    Tom W

    Trust Us to Find a Wi-Fi Solution

    What’s the problem? Perhaps your Wi-Fi connection keeps randomly dropping for no obvious reason, or your internet just seems tortoise-slow right throughout the building. Sometimes, a Wi-Fi network can even mistake itself for Wally of Where’s Wally? fame, and disappear completely.

    Here’s how it works when you contact us for help. We will visit your property give your Wi-Fi a good once-over. In doing so, we could identify various issues – like Wi-Fi coverage black spots, Wi-Fi interference or bad throughput – with your network.

    Our engineers can carry out a range of checks, including a speed test, a cold spot test and device MAC allocation, on your wireless network. We don’t necessarily expect you to know what any of this jargon means; we will just get on with solving the problems.

    Book A Network Report Request A Call Back

    How WiFi Heros Outperform Other WiFi Companies

    Tailored WiFi Solutions

    We carefully tweak each WiFi solution we offer to ensure it meets the intended recipient’s needs.

    We Don’t Deal in “Quick Fixes”

    Our WiFi experts focus on what they know works, rather than simply throw everything but the kitchen sink at the problem.

    Quality Over Cost-Cutting

    When it comes to WiFi, you get what you pay for – and we make sure we don’t cut corners just to save money.

    Long-Term Solutions

    With every WiFi solution we handle, we make sure it is geared to withstand long-term use as required by the client.

    Our WiFi Partners

    Our partnerships with these big-name companies in the WiFi space help to ensure our installers, repairers and engineers can source what your WiFi network needs as and when it needs it.

    UBIQUITI
    Cisco
    DrayTek
    Rukas

    WiFi Troubleshooting FAQ's

    Certain questions about our Wi-Fi troubleshooting work tend to pop up particularly often – but we are always happy to put customers at ease.

    Often, when someone runs into a Wi-Fi problem, it’s just the Wi-Fi connectivity not working or being sluggish – or devices failing to connect to Wi-Fi.

    Yes, as doing this resets the router and, often, improves its speed. However, you should wait five seconds before plugging the router back in, and this remedy isn’t a guaranteed success.

    These icons likely indicate your internet’s state and include separate icons for your modem, Wi-Fi and Ethernet. Your router’s user manual will explain exactly what each icon is trying to tell you.

    Usually, yes – by typing your router’s device model number followed by the term “user manual”, including the speech marks, into Google. Otherwise, you could contact the manufacturer for help.

    Try resetting your modem – and, if that fails, your router, if it’s a separate device. If following these instructions doesn’t bear fruit, the problem could lie with your Internet Service Provider (ISP).

    In this case, we can replace that network – and even design you a new Wi-Fi system from scratch, in the process tailoring the design to meet the intended users’ specific requirements.

    Though Wi-Fi gear aimed at home users would be cheaper, it wouldn’t necessarily provide optimal performance in the workplace – a strong incentive for you to upgrade that Wi-Fi to business class.

    This is where we will thoroughly assess your current Wi-Fi network to look for problems. We will then suggest remedies for those in a Network Report you can book online